Shipping & Returns

Returns For Retail Orders

We accept merchandise returns within 30 days of purchase or within 15 days of delivery, whichever is later. To be eligible for a return, your item(s) must be unused, undamaged, and in the original packaging including all plastic wrapping, labels and stickers. You will be responsible for shipping charges unless the items are defective or incorrect.

To complete your return, we require written authorization and an original sales receipt. Email retail@wholesale.crowcanyonhome.com with the subject “Return: (order no.)”. In the body of your email, include your name, address, telephone number, and reason for return. We will reply with a return authorization number, which should be noted on the outside of your package. Returns received more than 30 days after we issue authorization will be refused.
Return Address: 1972 Williams St, San Leandro, CA 94577

Non-returnable items
• Sale and clearance items
• Seasonal/limited edition items